EastArkNet
EastArkNet Support
Use this page when you need help with the EastArkNet website, scanner, official mobile app, alerts, notifications, access, or other EastArkNet services.
Start here
For ordinary scanner or app questions, check EastArkNet Help first. It covers listening, talkgroups, scanner controls, the call archive, alerts, notifications, access codes, and basic troubleshooting.
Contact form
Use the form below if email is not convenient. An email address is required only if you want a reply.
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What do you need help with?
Scanner, app, or website problem
Tell us what is not working, what device or browser you are using, approximately when it happened, and what you expected to happen.
Missing, incorrect, or poor-quality radio traffic
Include the agency or talkgroup, approximate date and time, and what appeared to be missing, incorrect, distorted, or mislabeled.
Access-code problem
Tell us what happens when you try to use your authorized access. Do not send the access code itself by email.
Alerts or notifications
Tell us whether the problem involves website notifications or the official mobile app, which alert category is affected, and your device/platform.
Privacy or data request
Review the Privacy Policy and contact Support with enough information to identify the specific installation, browser subscription, or prior support interaction involved.
Accessibility problem
Review the Accessibility Statement and tell us which page or screen is difficult to use, along with the device and assistive technology involved if applicable.
Copyright complaint
Follow the Copyright Complaints Policy and include enough information to identify the exact material at issue.
Media inquiry
Review the Media & Journalist Guidelines. Media inquiries, attribution questions, and requests involving substantial use of EastArkNet material can be sent to Support.
Government or law-enforcement request
Review the Law Enforcement Guidelines before submitting a preservation, emergency, or legal-process inquiry.
Security or abuse report
Describe the affected feature, what happened, when it happened, and any safe reproduction details. Do not send passwords, private keys, access codes, or other credentials.
What to include
Useful details can include the affected page or feature, device, operating system, browser or app version, approximate date and time with time zone, agency or talkgroup, and the steps that led to the problem.
Screenshots can be useful when they do not expose private credentials or unnecessary personal information.
Do not send credentials
Do not email passwords, access codes, installation credentials, push tokens, private keys, signed audio links, or unrelated sensitive personal information.
Response and legal-process limits
EastArkNet will review support requests as reasonably possible, but does not guarantee a particular response time or outcome.
Emailing Support does not constitute formal service of legal process unless EastArkNet expressly accepts it as such.
Contact EastArkNet
Email: support@eastarknet.com