Help / Frequently Asked Questions

What is Eastern Arkansas Network?

Eastern Arkansas Network is a live scanner and public safety monitoring site covering police, fire, EMS, and related public safety radio traffic in eastern Arkansas and nearby areas.

The site is built around live scanner audio, incident notifications, fire tone-outs, radio activity data, and system-status information. The goal is to make public safety radio traffic easier to follow without requiring visitors to understand radio systems, talkgroups, trunking, SDRs, or scanner software.

EAN is not an official government, police, fire, EMS, or emergency management website.

What can I listen to here?

EAN carries public safety scanner traffic from multiple agencies and radio systems across eastern Arkansas and surrounding areas. This may include police, sheriff, fire, EMS, Arkansas State Police, and other public safety or public-service radio traffic when it is available and receivable.

The exact agencies you hear may change depending on radio conditions, system activity, technical issues, and whether an agency is using a monitored talkgroup or channel at that moment.

Is this official information?

No. Eastern Arkansas Network is an independent scanner-monitoring site.

It is not an official source for emergency information, road closures, evacuations, warrants, arrests, medical calls, weather warnings, or public safety instructions.

For official information, contact the appropriate agency or follow official emergency management, law enforcement, fire, EMS, city, county, or state sources.

Can I rely on EAN during severe weather or major incidents?

EAN can be useful during severe weather, fires, wrecks, pursuits, searches, public safety activity, and other major events.

But it should not be your only source of information. Use EAN as an additional awareness tool. For life-safety information, use official alerts, NOAA Weather Radio, local emergency management, law enforcement, fire departments, EMS, local government, and trusted weather sources.

Why do I sometimes hear nothing?

Scanner traffic is not like a normal radio station. There may be long quiet periods when nobody is talking.

You may also hear silence if no monitored agencies are currently transmitting, the agency you are waiting for is using a different talkgroup or channel, a radio system is temporarily quiet, or your browser, phone, or app paused the audio stream.

Quiet does not always mean the site is broken.

Why did I miss part of a call?

Public safety radio systems are complicated. Some systems can have several conversations happening at the same time. Depending on the system, radio conditions, and available receiver resources, it is possible for a call to be missed or partially recorded.

EAN is designed to catch as much as realistically possible, but no scanner site can guarantee that every transmission will be captured.

Why does the audio sometimes sound different from one agency to another?

Different agencies use different radio systems, radios, microphones, dispatch consoles, and audio levels. Some signals are strong and clean. Others are weak, distorted, noisy, overloaded, or affected by terrain and distance.

EAN does some audio processing to help keep levels more consistent, but it cannot make every radio system sound the same.

Can I listen in a mobile browser?

Yes. You can listen from the EAN website in a mobile browser. Open the site, start the audio player, and leave the page open while listening.

If the player appears to be running but you hear nothing, check the phone volume and take the phone out of Silent or Vibrate mode. On many phones, especially iPhones, browser audio can appear to play while the phone itself is still muted.

If audio still does not play, reload the page, tap the player again, and make sure the browser is not blocking audio playback.

How do I use the native app?

The native app option is the Rdio Scanner app. This app is not created, owned, maintained, or sold by EAN. It is simply compatible with the scanner server used by Eastern Arkansas Network.

After installing the app, use these settings:

Server URL: https://rdio.eastarknet.com

Access Code: ean26

Make sure “rdio” is spelled without the “a.” That is intentional.

The Rdio Scanner app is for listening to the scanner server. It is separate from EAN website push alerts.

What are Incident Notifications?

Incident Notifications are alerts generated from scanner activity. They may include fire tone-outs, medical tone-outs, net direct activity, verified incident notes, or automated detections based on unusual radio traffic patterns.

Some notifications are created automatically by the system. Others may be verified or manually updated.

Automated notifications are useful, but they are not perfect. They can be wrong, incomplete, duplicated, delayed, or cleared automatically when the conditions that triggered them are no longer present.

What is the difference between automated and verified alerts?

An automated alert is generated by software. It may be based on tone detection, radio traffic volume, agency combinations, talkgroup activity, or other patterns.

A verified alert has had some additional human review or confirmation.

Automated alerts are fast. Verified alerts are usually more reliable. Neither should be treated as an official emergency notice.

What are fire tone-outs?

A fire tone-out is the radio alert tone used to notify a fire department or EMS unit of a call. EAN detects some of these tones and posts them in the Incident Feed, often with a short audio clip.

A tone-out usually means a department was dispatched, but the details may not be complete in the alert itself.

What does Net Direct mean?

Net Direct generally means radio traffic on a system or talkgroup has become directed or controlled, usually because something important is happening. Dispatchers or units may limit normal traffic so priority communications can get through.

On EAN, Net Direct alerts are intended to draw attention to potentially significant radio activity.

Should I install the EAN web app for push alerts?

For the best EAN push-alert experience, install the Eastern Arkansas Network website as a web app or PWA if your browser offers that option.

This is different from the Rdio Scanner native app. The Rdio Scanner app is mainly for listening. The EAN web app is the better place for site features like incident notifications and push alerts.

On Android, look for an option such as Add to Home screen or Install app in your browser menu. On iPhone, open EAN in Safari, tap the Share button, then choose Add to Home Screen.

After installing, open EAN from the new home-screen icon and allow notifications if prompted.

How do push notifications work?

If your browser and device support notifications, you can choose which types of incident notifications you want to receive from EAN.

Push notifications depend on your device, browser, operating system, battery settings, Focus or Do Not Disturb mode, privacy settings, and notification permissions.

If notifications stop working, check your browser permissions first, then check the phone notification settings for the EAN web app or browser.

What are Statistics?

The Statistics section shows patterns in radio traffic over time. It can help show which agencies or talkgroups are active, whether activity is higher than normal, and how current traffic compares with recent history.

These statistics are based on radio traffic received by EAN. They are useful for context, but they are not official call totals.

What is AWIN System Status?

AWIN System Status shows live technical information about the monitored Arkansas Wireless Information Network sites and receivers. It is mainly for people who want to know whether the scanner hardware and decoding software are currently receiving traffic properly.

Most visitors do not need to understand this page to use the site.

• If the site is connected and showing activity, the AWIN monitoring system is running.
• Decode rate and RF quality help show how well radio signals are being received.
• Receiver health helps identify possible hardware, antenna, signal, or reception problems.
• Active calls show what the system is currently carrying.

Why can I see a talkgroup in Live Talkgroup Activity but not listen to it?

The Live Talkgroup Activity display may show that a talkgroup is active even when guest listeners cannot hear that talkgroup.

Some talkgroups are restricted to emergency services personnel only, including law enforcement, fire, EMS, emergency management, and dispatch users. These restrictions are used because some radio traffic may contain sensitive, tactical, operational, or patient-report information.

In those cases, EAN may show limited activity information so visitors understand that radio traffic is occurring, but the actual audio is not available to public guest listeners.

If a talkgroup appears active but you cannot select it, play it, or hear audio from it as a guest, that does not necessarily mean the site is broken. It may simply be a restricted talkgroup.

What talkgroups can I listen to as a guest?

Guest listeners can currently hear the following 80 talkgroups:

• Arkansas Dept of Emergency Mgmt
• Arkansas Game & Fish C1
• Arkansas Game & Fish D1
• Arkansas Highway Police D2
• Arkansas Highway Police D5
• Angel One
• ASP Troop A North
• ASP Troop A South
• ASP Troop B
• ASP Troop C
• ASP Troop D
• Central Region Command Ops
• Central Region Fire Ops
• Central Region Interop
• Central Region Search and Rescue
• Central Region Weather Reporting
• Cleburne County Sheriff
• Crittenden County Fire 1
• Crittenden County Fire 2
• Crittenden County Fire 3
• Crittenden County ECC/Pafford EMS
• Crittenden County Small PD
• Crittenden County Sheriff
• Crittenden County Sheriff Traffic
• Cross County Emergency Management
• Izard County Sheriff
• Jackson County OEM
• Jackson County Sheriff
• Lee County Sheriff
• Lonoke County Sheriff
• Marion Fire
• Marion Police
• Mississippi County Sheriff
• Monroe County Sheriff
• Northeast Region Command Ops
• Northeast Region Fire Ops
• Northeast Region Interop
• Northeast Region Search and Rescue
• Northeast Region Weather Reporting
• National Weather Service Reporting
• Pafford EMS Air Operations
• Pafford EMS East
• Pafford EMS Northeast
• Pafford EMS Southeast
• Phillips County Sheriff
• Prairie County Sheriff
• Southeast Region Command Ops
• Southeast Region Fire Ops
• Southeast Region Interop
• Southeast Region Search and Rescue
• Southeast Region Weather Reporting
• St Francis County Sheriff
• Survival Flight Cleburne
• Survival Flight Air Operations
• Survival Flight Van Buren
• Troop A Area Fire
• Troop B Area Fire
• Troop C Area Fire
• Troop D Area Fire
• West Memphis Sanitation Dept
• West Memphis Street Dept
• West Memphis Utilities
• White County Sheriff
• West Memphis Fire
• West Memphis Fireground 1
• West Memphis Fireground 2
• WMFD Station 1 Alerting
• WMFD Station 2 Alerting
• WMFD Station 3 Alerting
• WMFD Station 4 Alerting
• WMFD Station 5 Alerting
• West Memphis Fire Training
• West Memphis Police
• Woodruff County Sheriff
• Cross Co Sheriff/Wynne PD
• Wynne Fire 1
• Wynne Fire 2
• Forrest City Fire
• Forrest City Police
• Woodruff County Law Enforcement

Why does the site talk about radio systems and receiver status?

Because the site is built from real scanner and SDR hardware. Public safety monitoring depends on antennas, receivers, signal quality, decoding software, internet connectivity, and the behavior of the radio systems themselves.

When something sounds bad or goes quiet, the problem is not always the website. Sometimes it is RF. Sometimes it is software. Sometimes it is the actual radio system. Sometimes it is just a quiet day.

Why is an agency listed but I rarely hear it?

Some agencies are simply not very active. Others may use a monitored system only part of the time. Some may use a mix of radio systems, cell phones, MDTs, encrypted channels, or other communications that are not heard on the scanner.

A listed agency means EAN is set up to monitor relevant traffic when it is available. It does not guarantee constant activity.

Can I ask for an agency or channel to be added?

You can ask, but not everything can be added.

Whether EAN can monitor something depends on distance, antenna reception, radio system type, encryption, available hardware, software support, and whether the traffic is legally and technically monitorable.

Does EAN record everything?

EAN may create recordings or short clips for scanner activity, tone-outs, alerts, and system functions, depending on how a monitored system is configured.

Not every transmission is guaranteed to be recorded, retained, displayed, or available.

How do I contact EAN?

Use the Contact EAN page for contact options.

That page includes email, live chat when available, and a contact form. It is the best place to go for questions, corrections, feed issues, talkgroup information, radio traffic notes, or general site feedback.

How do I report an issue with the site?

If something seems broken, missing, weird, or confusing, use the Contact EAN page.

Helpful details include what page you were on, what device you were using, what browser or app you were using, what time the issue happened, what you expected to happen, what actually happened, and a screenshot if possible.

Can something be removed from the site?

If you believe something on the site creates a real safety, privacy, or operational concern, use the Contact EAN page and include the details.

EAN monitors public safety radio traffic, but reasonable concerns will be reviewed.

Who runs Eastern Arkansas Network?

EAN is independently operated as a personal scanner, radio, and public-safety data project. It is built, maintained, adjusted, broken, fixed, and improved over time.

That means features may change. Some things are experimental. Some things may be rough around the edges. The goal is continuous improvement, not corporate polish.